1. About Our Service
HemaPro Mobile Lab Inc. ("HemaPro") provides mobile phlebotomy and diagnostic laboratory services. We dispatch Certified Medical Laboratory Technologists to your location within our service area to collect blood samples, which are then processed by our partner CLIA-certified laboratories.
HemaPro is not a physician, does not provide medical advice, and does not interpret test results on your behalf. Results are delivered to you for review with your healthcare provider.
2. Eligibility
You must be at least 18 years of age to book services directly. Minors may be tested with the express written consent of a parent or legal guardian who must be present at the time of service. You must be located within our service area at the time of your appointment.
3. Booking & Cancellations
Appointments are confirmed upon receipt of payment. You may cancel or reschedule at no charge up to 2 hours before your scheduled appointment time.
Cancellations made less than 2 hours before the appointment, or no-shows where access to the property is not provided, will incur a $25 CAD late-cancellation fee. This fee covers the dispatch cost of the phlebotomist.
4. Payment
All prices are in Canadian dollars (CAD) and include applicable taxes. Payment is processed securely via Stripe Inc. We accept major credit and debit cards. Invoices for corporate accounts are available on request.
HemaPro services are not currently covered by provincial health insurance (RAMQ). Check with your private insurer — many extended health benefit plans cover mobile phlebotomy. We provide receipts suitable for insurance reimbursement claims.
5. Medical Disclaimer
Laboratory results provided by HemaPro are for informational purposes only and do not constitute a medical diagnosis. Always consult a qualified physician or healthcare provider before making any medical decisions based on your results. HemaPro assumes no responsibility for actions taken or not taken based on test results.
6. Limitation of Liability
To the fullest extent permitted by applicable law, HemaPro's total liability to you for any claim arising from or related to these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.
HemaPro is not liable for indirect, incidental, consequential, or punitive damages of any kind.
7. Governing Law
These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of the Province of Québec.
8. Contact
Questions about these Terms should be directed to:
HemaPro Mobile Lab Inc. — Legal
legal@hemapro.ca
514-555-0199